Shop our selection of handmade soft furnishings; from cushions to table linens we’ve got your home covered. If you want any item made to a specific size please get in touch via; info@alterme.co.uk
Shop our selection of handmade soft furnishings; from cushions to table linens we’ve got your home covered. If you want any item made to a specific size please get in touch via; info@alterme.co.uk
As a small business we will ship your items in the most beneficial and cost effective way to you & therefore will use a variety of carriers and services - we endeavour to email you once shipped with your tracking if we have used a tracked service (usually only on orders over £100) so that you can keep an eye on your parcel!
Each item is handmade to order and is usually dispatched within 10 business days, HOWEVER some of our products are now available for next day delivery and therefore sometimes we may ship parts of your order separately. Some products will take a little longer if we do not stock the fabric but this will be visible on the product page. Occasionally there are delays beyond our control and if the delivery passes 8 weeks we will offer you an alternative option to save any further delays.
Alterme Home reserves the right to cancel orders if there are issues and delays beyond control or if a fabric is no longer available or that the fabric quality is no longer acceptable from our suppliers. Cancellations are on a case by case basis and an alternative may be offered. This is in place to ensure the best experience and prevent delays or disappointment.
Europe & USA
£15 - £30
PLEASE NOTE IF YOU ARE MAKING AN OVERSEAS ORDER THAT WE CAN ONLY SHIP FABRIC ITEMS SUCH AS TABLE LINENS AND CUSHION COVERS OVERSEAS AND ARE NOT ABLE TO SHIP CUSHIONS WITH INNERS, SEPERATE INNERS, VASES, POTS OR OTHER BREAKABLES INTERNATIONALLY.
DUE TO THE ON GOING CUSTOMS ISSUES AND LOST PARCELS WE REGRET TO INFORM YOU THAT WE ARE NOT CURRENTLY SHIPPING TO IRELAND, IF YOU WOULD LIKE TO ORDER FROM IRELAND YOU ARE ABLE TO ARRANGE YOUR OWN COURIER SERVICE FOR COLLECTION OF YOUR ORDER - PLEASE EMAIL INFO@ALTERME.CO.UK FOR MORE INFORMATION
All products are handmade to order, delivery is up to 8 weeks, taxes AND customs charges may occur which are not covered by Alterme Home.
We hope that you absolutely LOVE your new purchase, however, if you feel that the product does not suit your home or isn’t quite right please get in touch within 48 hours of receiving to arrange a return.
Return postage must be covered by the customer and we advise that you use a tracked service. Please email info@alterme.co.uk to arrange your return and allow 10 working days for refunds to be processed. Returns will only be accepted once received back to us in an unused and re-saleable condition with original packaging.
If there is a fault with the construction of your item please do get in touch via email; info@alterme.co.uk, and we will be happy if we agree the item to be faulty we will offer to repair or refund you within 14 days ( note shipping is non refundable and return shipping will be covered by Alterme home only if your item is deemed faulty.
Returns up to 30 days - if you have passed the 14 day window and would like to return we will be happy to offer exchange only up to 30 days after order has been received, however the exchange will incur a postage charge and return postage is to be covered by you (the customer).
Each order is made to order & once fabric has been ordered for your items we can not offer a cancellation on your order.
Please note unless deemed faulty by Alterme, personalised products are non refundable. Items are handmade and there is a 2cm tolerance on all sizes shown.
IMPORTANT INFORMATION
All of our fabric is printed in bathes to order and there may be some shade variation between batches, if you are buying matching products at different times we can not guarantee these will be of exact same shade and therefore would advise to order altogether to avoid and disappointment with print variation.
